Frequently Asked Questions

Please select your question from the list below. If your question has not already been asked please E-mail Us your enquiry. We aim to reply to all enquiries within 2 working days.

How can I place an order?
I live outside of the UK can I still place an order?
What are the payment options available?
How are the postage costs calculated?
How long can I expect to wait for my items?
What happens if part of my order is out of stock?
Can I return my items if I am not happy with them?
Who are Stimulus Learning Resources?
What level of service can I expect?
How can I contact Stimulus Learning Resources?
What is hands-on learning?



How can I place an order?
You can order via the online store by clicking on the link above or alternatively you can print off the order form and send in your order with your payment. Orders will not be dispatched until payment has cleared.
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I live outside of the UK, can I still place an order?
Overseas purchases can be processed however they must be paid for via PAYPAL. Postage for international orders will be charged at cost so please email us for the cost before you pay and you will be sent an invoice.
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What are the payment options available?
Payment can be made by credit or debit card or by direct bank transfer via PayPal by following the on screen directions. It's instant and means your items can be posted almost immediately.
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Payment can also be made by cheque or postal order which should be submitted with your order. An order form can be printed from this website. Goods will not be dispatched until payment is cleared.
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How are the postage costs calculated?
As a new business we are continually assessing and improving our postage options on an annual basis to ensure our customers are getting a fair deal. Based on your comments from 2006 postage for 2007 will be charged in bandings based on your total sales amount. Overseas postage is charged at cost, therefore if you are not in the UK you must email me before payment and an accurate postage rate will be calculated for you.

Bandings for 2007-2008 UK postal charges are:
£0.01p-£15.00 = £1.50
£15.01-£30.00 = £2.95
£30.01-£50.00 = £3.95
£50.01-£70.00 = £4.95
£70.00 up = free of charge
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How long can I expect to wait for my items?
Most parcels will be sent second class by Royal Mail within 48 hours of the order being received. We reserve the right to send a parcel by ParcelForce or Parcel Post if it is heavy and postage will significantly over-reach your postage contribution. IMPORTANT: If you wish the parcel to be insured i.e. replaceable if lost in the post, please add an extra £1.00 to your order and include a note with your order.
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What happens if part of my order is out of stock?
Occasionally an item may be out of stock; if it is you will be informed and it will be sent out on the day the delivery arrives at no additional cost to you - the customer. Please let us know if this would be a problem.
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Can I return my items if I am not happy with them?
If a customer changes their mind about an item it can be returned unopened/unused in its original packaging within 7 days of purchase however, the cost of the return postage is the responsibility of the customer. If however, the item is damaged or sub-standard the postage will be refunded providing they are returned within the 7 day period.
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Who are Stimulus Learning Resources?
Stimulus Learning Resources is a small home run business that was set up by a home schooling mum who found it difficult to obtain the books needed to follow the hands-on approach to learning. Experience showed this approach to be the best way of achieving a high level of information retention when teaching - for all types of learners - it just had to be shared! Later we decided to supply the educational resources that we had found it difficult or expensive to buy. We are a new business and are attempting to make this site a real one stop shop for home educators and lap bookers but it will take time. We are adding new and exciting resources to the site often so please be patient and keep checking back.
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What level of service can I expect?
We aim to provide an efficient, honest service at the best possible prices. So if you have a problem with your order or just a general inquiry please do not hesitate contact us. We will endeavor to answer emails within 48 hours and will try and resolve any problems quickly. We are a small business and try to do our best, you are important to us so if you have a problem please tell us. If you are happy with our service please tell your friends.
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How can I contact Stimulus Learning Resources?
You can contact us using the Contact us link at the top of each page.
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What is Hands-On learning?
Hands-on learning is learning by doing. This has been taking place in education, both formal and informal, for years. Vocational education has always recognised that if you want someone to learn to repair a car, you need a car to repair. If you want to teach someone to cook, you put them in a kitchen. Whoever heard of teaching someone to swim in a traditional classroom? Likewise, I believe we are learning that in order to truly teach science, math etc we must "do" science and math etc. Hands-on learning involves the child in a total learning experience which enhances the child's ability to think and do encouraging them to become active participants in their education and not just passive learners.
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Thanks for visiting, for your interest and for your support.